How can I contact GCash support?

So, you want to know How can I contact GCash support?

GCash Help Center You can search articles using the search bar or navigate through the sections which showcase different GCash features and services. If the article indicates that you will need a support agent’s assistance for your concern, scroll to the end of the article and click the Submit a Ticket button.

What is the GCash hotline Globe number?

You may also opt to dial 211 using your Globe mobile, 808 using TM, or 027730-1000 using a landline for free, and our Globe Digital Assistant will be glad to help you.

How do I submit a ticket to GCash app?

To submit a ticket, tap ‘Submit a Ticket’ and enter your email address, GCash-registered Full Name, and mobile number.

How can I cancel my GCash ticket?

STEP 1: On your GCash homepage, tap Send. STEP 2: Tap Request Money. STEP 4: Tap Delete. STEP 5: Tap Proceed.

How can I contact GCash support Related Questions

Where can I complain to GCash by email?

In the “Concern Category,” choose “My GCash Account,” then tap “I want to report an account involved with fraudulent activity.” 2. Under “Explain your concern,” indicate the following: Email address, phone number, and/or profile of the sender.

How do I report a complaint to GCash?

Follow these steps if you think you’ve been a victim of swindling: STEP 1: File a ticket on the GCash Help Center. STEP 2: Enter your email address, GCash-registered Full Name, and GCash-registered Mobile Number. STEP 3: Select My GCash Account as the Concern Category.

How can I reset my GCash account?

You will be sent an Authentication Code. Enter the code sent to your nominated recovery account. Answer the Security Questions and “Submit” to complete. Enter your new MPIN. Please remember your MPIN to be able to access and transact with GCash.

How can I recover my GCash account without authentication code?

STEP 1: Go to the GCash Help Center to file a ticket. STEP 2: Select MPIN as the concern category. STEP 3: In the explain your concern field, enter the reason for your MPIN Reset Request.

Is GCash operated by Globe?

GCash is a Philippine mobile payments service owned by Globe Fintech Innovations, Inc. (doing business as Mynt), and operated by its wholly-owned subsidiary, G-Xchange, Inc.

How can I use GCash app abroad?

Now with the Beta Version of GCash Overseas, you can use an international SIM card to open an account while abroad. The Beta Version is out now in Japan, Italy, and Australia. Even if you are a Filipino living overseas, you will still be able to seamlessly use GCash services!

Is GCash hotline free?

Call 2882 (GCash official customer service hotline number) Meaning, this wouldn’t charge any load to every Globe network users and only open from 8:00 AM to 5:00 PM, Mondays to Sundays.

Can I get my money back from GCash?

Please coordinate with the store or merchant regarding their refund policy. If they allow refunds, they can reach out to GCash to facilitate your refund. Likewise, you can also opt to escalate the refund to GCash by submitting a ticket.

How long does it take for GCash to respond to a ticket?

Tap ‚ÄúSubmit.‚Äù You just have to wait for their reply. I’m not sure about the turn-time of GCash’s customer support team but I suggest at least wait for about 24 hours. If you need to follow up on your ticket.

How do I recover money sent to the wrong number?

By any chance, if you have wrongly transferred the payment to the beneficiary whom you don’t know, immediately request your bank to look into the matter for transaction reversal. While the bank cannot reverse the amount that has been transferred, you can always file a written complaint with the bank.

How many days will it take to get my money back from GCash?

It’s possible that the ATM doesn’t have any available funds on-hand or that there was an error in the system. GCash will be able to return your money in 1-2 business days after the incident and this should reflect accordingly on your balance.

How do I send a message on GCash?

STEP 1: On your GCash homepage, tap Send. STEP 2: Tap Send with a Clip. STEP 3: Input the GCash registered mobile number, amount, and your message (optional). STEP 4: Pick a theme or attach a media file to go with your message. Click Next. STEP 5: Tap Send.

Can GCash send code via email?

Note: Make sure to use an active and accessible email address. STEP 6: A 6-digit Authentication Code will be sent to your new email address. Input the authentication code in your GCash App, then tap Submit. Note: Tap Click here to resend if you didn’t get the code.

Can you report a GCash transaction?

Filling up this form is a requirement for GCash to officially process your complaint regarding your transaction. Once you’ve filled it up, have it notarized and send the form along with your concern to us by submitting a ticket.

Why is GCash suspended?

Your account might have been compromised which may have caused its suspension. This is to ensure that no suspicious or unauthorized transactions may occur in your account.

Can my GCash account be blocked?

Tip: GCash accounts get locked due to 3 incorrect MPIN attempts.