Report immediately via our Gigi Chat Support. Contact your network service provider to get a new SIM card. Once you get a new SIM card with the same number, submit a new ticket to lift the suspension of your GCash account.
How can I recover my GCash account without authentication code?
STEP 1: Go to the GCash Help Center to file a ticket. STEP 2: Select MPIN as the concern category. STEP 3: In the explain your concern field, enter the reason for your MPIN Reset Request.
Can I open my GCash account to another number?
You can only have one GCash wallet per mobile number. However, you can have up to five different GCash wallets or mobile numbers registered to GCash. The transaction limits will apply across all accounts.
Can I get the same number if I lost my SIM?
Keeping your mobile number On most occasions, you can keep your mobile number even if you’ve reported a phone missing. You should let your network know and they’ll send you a replacement SIM with the existing number; all you have to do is insert it into a new handset.
How can I get my GCash money if I lost my SIM card Related Questions
What happens to GCash if SIM is deactivated?
However, in line with the Sim Registration Act, you are required to register your SIM with your own telco provider before July 25, 2023. Otherwise, your SIM will be deactivated. If this happens, you will need to relink your old GCash account to a new Fully-Verified GCash account using a registered SIM.
Can you use GCash without Globe SIM?
Yes, All Philippine mobile network users can enjoy all the GCash services, such as Buy Load, Send Money, Pay Bills, and more.
Can GCash send authentication code to email?
STEP 6: A 6-digit Authentication Code will be sent to your new email address. Input the authentication code in your GCash App, then tap Submit. Note: Tap Click here to resend if you didn’t get the code.
Can GCash be used without verification?
While unverified GCash users can use the app for basic payment and cash-in, verification is required to unlock the mobile wallet’s full suite of services. You might think you can get by with a basic account, but only verified accounts can cash-in online, send money to GCash users, and invest, among other things.
Can I get my GCash account back?
If you did not set up your security questions and you are not a fully verified user, you will need to file a ticket to reset your MPIN and recover your account. Here are some tips on how to properly file a ticket: STEP 1: Go to the GCash Help Center to file a ticket.
How do I recover money sent to the wrong number?
By any chance, if you have wrongly transferred the payment to the beneficiary whom you don’t know, immediately request your bank to look into the matter for transaction reversal. While the bank cannot reverse the amount that has been transferred, you can always file a written complaint with the bank.
How can I remove my GCash account from another phone?
Select GCash > More payment settings. You will be redirected to the GPay website with details of the GCash linked account. Select the account then tap Remove to unlink your GCash account.
Can I transfer my GCash account to another account?
You may request for a transfer of ownership of your GCash account through the Help Center. Also, before requesting for transfer of ownership, we would like to remind you that we have some features that we cannot transfer to the new owner.
What happens if I lost my SIM card?
Call your phone provider. Indeed, you’ll want to be in touch with them as soon as possible. A customer service agent needs to lock and disable your SIM card, so no one else can use it. This is the most important step to take to ensure that your SIM card doesn’t fall into the wrong hands.
How do I recover my SIM card number?
Find My SIM Card Number on an Android Go to Settings > About Phone > Status, then scroll down and locate the ICCID (SIM Card) number. 2. Remove the back cover and the battery, slide out the SIM Card and locate the SIM Card number on the card.
How can I recover my lost SIM?
Provide a proof of ownership of the old line either a sworn affidavit, police report, SIM certificate, Glomobile invoice for last 3 months or Receipt of SIM purchase etc. visit the nearest Glo office with the above documents and pay the sum of N100 for the SIM replacement.
Where can I call GCash customer service?
If you believe that an Unauthorized Transaction has occurred in your account, immediately call our customer care hotline (2882), or submit a ticket in our GCash Help Center. Our customer care agents will guide you in filing for your dispute.
Can you send money to a deactivated GCash account?
Hi, Yes, you can. The steps are the same as sending money to another GCash user.
Can a GCash account be suspended?
Without need of a court order or prior notice to the User, GCash has the right to suspend or deactivate your GCash Account and/or Card in the event that GCash has reason to believe that your GCash Account is or may be used for fraudulent or suspicious transactions or by an unauthorized person.
Can I use GCash in USA?
GCash is available overseas for Fully Verified users. Please see the table below for the list of services available for Philippine-issued and Non-Philippine issued SIM while overseas.
Can I use GCash without Philippine number?
The e-wallet secured the necessary approval from the Bangko Sentral ng Pilipinas (BSP) to kick off the launch. This enables 1,000 Filipino users in Japan, Australia, and Italy to sign up for GCash even without a Philippine SIM.