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Report immediately via our Gigi Chat Support. Contact your network service provider to get a new SIM card. Once you get a new SIM card with the same number, submit a new ticket to lift the suspension of your GCash account.
How do I reset my MPIN without face recognition?
Can I still reset my MPIN even if my phone camera is broken? Yes. You can still reset your MPIN by confirming your Account Information and answering your Security Questions correctly.
How do I log into my GCash account again?
STEP 1: On your GCash App, tap Change Number on the Login Screen. STEP 2: Enter your GCash-registered number, then tap Next. STEP 3: Log in with your MPIN.
How do I recover my 4 digit PIN?
Request a new PIN number over the phone by calling the 1-800 number on the back of your card. Visit your bank to reset your PIN number in person. Reset your PIN number online through your bank or financial institution’s website.
How can I recover my GCash account Related Questions
Can I verify my GCash account again?
You may retry your verification after 24 hours. Note: View these articles to Get fully verified if you are a Minor. Get fully verified if you are a Foreign National.
Where can I call GCash customer service?
If you believe that an Unauthorized Transaction has occurred in your account, immediately call our customer care hotline (2882), or submit a ticket in our GCash Help Center. Our customer care agents will guide you in filing for your dispute.
Can I open my GCash account in another device?
You can easily log in to another GCash Account in just a few steps. Check which applies to you: It is the first time you are logging in to another GCash Account using the device. You have already logged in to the other GCash Account using your device in the past.
How many attempts are there in GCash?
As this is a security measure, we must ensure that your funds are safe and are only accessible to you. You’ll be locked out from claiming your remittance if the reference number was incorrectly entered three (3) times. You may try re-entering your reference number again after 24 hours.
What is the mPIN code of GCash?
The MPIN stands for Mobile Personal Identification Number. It is a 4-digit code that acts like a password before you can access your GCash account. That’s the same digit you input before you can access your account using the GCash app.
How can I change my PIN in GCash app?
When you have already set up a 6-digit card PIN for your GCash Card, you can change it within the GCash App or by contacting 2882 if you do not have the App on your phone. We encourage users to regularly update their PIN for security purposes.
Can I register again in GCash with the same number?
You can only have one GCash wallet per mobile number. However, you can have up to five different GCash wallets or mobile numbers registered to GCash.
What will happen if I delete my GCash account?
When you request for account deletion, your account will first be tagged as inactive. Once your account is tagged as inactive, an error prompt to contact GCash Support will be displayed on your Login Screen and you will no longer be able to log in.
Why is my GCash account disabled?
Outstanding GCredit dues past your due date may deactivate your account. Settle your outstanding GCredit dues within 3 months to reactivate your account.
What happens when you enter the wrong PIN 3 times?
If you enter your PIN incorrectly three times in a row, your PIN will be locked. This will happen even if you enter your PIN at different shops or businesses. If your PIN is locked, you won’t be able to use your card until it’s unlocked.
What happens if MPIN is blocked?
When your card is blocked, you cannot make online payments as it will get declined. Also, the card will not be read by the card reader at the ATM or it will not accept the PIN or decline the transaction again.
How can I generate my MPIN?
Clicking the ‘create/change mPin’ option. Entering your debit card expiry date along with the last 6 digits in the relevant field. Entering the OTP pin generated by your bank and sent to your registered number. Entering the desired UPI PIN and clicking the Submit button.
What is a 4 digit MPIN?
The 4 digit MPIN is the password for your GCash transactions while your 6-digit card PIN is used for ATM withdrawals, terminal payments, etc. 4- digit MPIN. 6-digit Card PIN. Password for GCash transactions via GCash App. For ATM withdrawals and payments at Point of Sale (POS) Terminal.
What are the other ways to verify my GCash account?
Login to your GCash account. Tap the menu and click Verify Now. Choose get Fully Verified. Choose a Valid ID. Use suggested IDs like UMID, Driver’s License, and Passport. Take a clear photo of your ID. Tap next and take a selfie. Fill in information. Review information.
Can I use my GCash without verification?
While unverified GCash users can use the app for basic payment and cash-in, verification is required to unlock the mobile wallet’s full suite of services. You might think you can get by with a basic account, but only verified accounts can cash-in online, send money to GCash users, and invest, among other things.
How can I get GCash authentication code through email?
STEP 2: Tap on your name beside the profile picture. STEP 3: Tap the pencil button beside your email address. STEP 4: A 6-digit authentication code will be sent via SMS. STEP 5: Update your email address, then tap Submit.