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You will be sent an Authentication Code. Enter the code sent to your nominated recovery account. Answer the Security Questions and “Submit” to complete. Enter your new MPIN. Please remember your MPIN to be able to access and transact with GCash.
How can I recover my GCash account without authentication code?
STEP 1: Go to the GCash Help Center to file a ticket. STEP 2: Select MPIN as the concern category. STEP 3: In the explain your concern field, enter the reason for your MPIN Reset Request.
What to do if GCash is not working?
Check your Internet connection. Restart the GCash App. Clear app cache. Ensure that your GCash App is updated.
Why is my GCash account blocked?
Tip: GCash accounts get locked due to 3 incorrect MPIN attempts.
How can I reset my GCash account Related Questions
How do I log into GCash again?
STEP 1: Launch your GCash App then tap Change Number on the Login Screen. STEP 2: Tap Yes on the Pop-up Screen. STEP 3: Enter in the GCash-registered number you want to log in to, then tap Next.
Can I make another account of GCash?
You can only have one GCash wallet per mobile number. However, you can have up to five different GCash wallets or mobile numbers registered to GCash. The transaction limits will apply across all accounts.
Can I verify my GCash account again?
You may retry your verification after 24 hours. Note: View these articles to Get fully verified if you are a Minor. Get fully verified if you are a Foreign National.
Can you use GCash without SIM?
Filipinos Overseas Can Now Use GCash Without a Local SIM Card – Fintech News Philippines.
What will happen if I delete my GCash account?
When you request for account deletion, your account will first be tagged as inactive. Once your account is tagged as inactive, an error prompt to contact GCash Support will be displayed on your Login Screen and you will no longer be able to log in.
How can I get GCash authentication code through email?
STEP 2: Tap on your name beside the profile picture. STEP 3: Tap the pencil button beside your email address. STEP 4: A 6-digit authentication code will be sent via SMS. STEP 5: Update your email address, then tap Submit.
Where can I call GCash customer service?
If you believe that an Unauthorized Transaction has occurred in your account, immediately call our customer care hotline (2882), or submit a ticket in our GCash Help Center. Our customer care agents will guide you in filing for your dispute.
Does GCash work without verification?
While unverified GCash users can use the app for basic payment and cash-in, verification is required to unlock the mobile wallet’s full suite of services. You might think you can get by with a basic account, but only verified accounts can cash-in online, send money to GCash users, and invest, among other things.
What to do if account is blocked?
Contact your bank and find out. It can be a quick and easy process. Access your online banking and check if there have been any payments made or received out of the ordinary. Open a new bank account.
Can a GCash account be suspended?
Without need of a court order or prior notice to the User, GCash has the right to suspend or deactivate your GCash Account and/or Card in the event that GCash has reason to believe that your GCash Account is or may be used for fraudulent or suspicious transactions or by an unauthorized person.
Why is GCash not sending authentication code?
The phone number or email address may be incorrect. Verify that you have entered the correct phone number or email address.
Can I make another GCash account using the same phone?
Can I have two GCash accounts for one mobile number? There can only be one GCash account per mobile number.
What are the other ways to verify my GCash account?
Login to your GCash account. Tap the menu and click Verify Now. Choose get Fully Verified. Choose a Valid ID. Use suggested IDs like UMID, Driver’s License, and Passport. Take a clear photo of your ID. Tap next and take a selfie. Fill in information. Review information.
Can I change the owner of my GCash account?
You may request for a transfer of ownership of your GCash account through the Help Center. Also, before requesting for transfer of ownership, we would like to remind you that we have some features that we cannot transfer to the new owner.
Can I make a GCash account without a phone number?
The most important thing about this app that everyone should know about is that it cannot be used without completing the verification process. So, if you don’t have a phone number from the Philippines, the only way to access it is to create GCash account is to use a virtual phone number from SMS-Man.
Is there a limit account in GCash?
Refer to the table below for the limits applicable to GCash wallets. Cash in up to P50,000 and receive your funds in real-time. Cash in more than P50,000/txn and receive your funds by the next banking day. May vary depending on your bank’s set limit.