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STEP 1: Go to the GCash Help Center to file a ticket. STEP 2: Select MPIN as the concern category. STEP 3: In the explain your concern field, enter the reason for your MPIN Reset Request. STEP 4: Type of last transaction is the last financial transaction that you’ve made.
How do I reset my MPIN without face recognition?
Can I still reset my MPIN even if my phone camera is broken? Yes. You can still reset your MPIN by confirming your Account Information and answering your Security Questions correctly.
How can I reset my GCash account?
You will be sent an Authentication Code. Enter the code sent to your nominated recovery account. Answer the Security Questions and “Submit” to complete. Enter your new MPIN. Please remember your MPIN to be able to access and transact with GCash.
What to do if I can’t access my GCash account?
Check your network connection. Ensure that your GCash App is up to date. Check if the GCash App is undergoing system maintenance. Restart the GCash App. Clear App Cache. Uninstall and reinstall the GCash App.
How can I reset my GCash PIN if I forgot it Related Questions
Can I verify my GCash account again?
You may retry your verification after 24 hours. Note: View these articles to Get fully verified if you are a Minor. Get fully verified if you are a Foreign National.
How can I log into GCash without face verification?
STEP 2: Tap Settings from the menu. STEP 3: Tap Biometrics Login. STEP 4: Tap Enable Biometrics Login. STEP 5: Enter the 6-digit Authentication Code sent to your GCash-registered mobile number, then tap Submit.
Can I use GCash without face verification?
If you are using Biometrics for account login, the face scan will not appear. Please use your MPIN to log in instead.
How do I change my MPIN code?
Select ‘Forgot MPIN or Login Password’ Enter the OTP received on your registered mobile number. Set your preferred MPIN and confirm. Once the new MPIN is formed, users will receive a confirmation SMS on their registered mobile number.
What is the MPIN code of GCash?
The MPIN stands for Mobile Personal Identification Number. It is a 4-digit code that acts like a password before you can access your GCash account. That’s the same digit you input before you can access your account using the GCash app.
How many attempts are there in GCash?
As this is a security measure, we must ensure that your funds are safe and are only accessible to you. You’ll be locked out from claiming your remittance if the reference number was incorrectly entered three (3) times. You may try re-entering your reference number again after 24 hours.
Why is my GCash account blocked?
Tip: GCash accounts get locked due to 3 incorrect MPIN attempts.
What is an example of a mPIN?
For example, a transaction in an ATM requires a debit card and a PIN. The mPIN serves the same purpose as authentication for online transactions. It is not the same as an ATM PIN. For example, an mPIN can be 426172 or 253617.
What will happen if I delete my GCash account?
When you request for account deletion, your account will first be tagged as inactive. Once your account is tagged as inactive, an error prompt to contact GCash Support will be displayed on your Login Screen and you will no longer be able to log in.
Can I make another account of GCash?
You can only have one GCash wallet per mobile number. However, you can have up to five different GCash wallets or mobile numbers registered to GCash. The transaction limits will apply across all accounts.
How do I log into GCash again?
STEP 1: On your GCash App, tap Change Number on the Login Screen. STEP 2: Enter your GCash-registered number, then tap Next. STEP 3: Log in with your MPIN.
How can I log into GCash with another number?
STEP 1: Launch your GCash App then tap Change Number on the Login Screen. STEP 2: Tap Yes on the Pop-up Screen. STEP 3: Enter in the GCash-registered number you want to log in to, then tap Next.
Where can I call GCash customer service?
If you believe that an Unauthorized Transaction has occurred in your account, immediately call our customer care hotline (2882), or submit a ticket in our GCash Help Center. Our customer care agents will guide you in filing for your dispute.
How can I get GCash authentication code through email?
STEP 2: Tap on your name beside the profile picture. STEP 3: Tap the pencil button beside your email address. STEP 4: A 6-digit authentication code will be sent via SMS. STEP 5: Update your email address, then tap Submit.
Can I verify my GCash account without ID?
Note: Please prepare a valid government ID to have you GCash account Fully Verified.
What IDs can be used to verify GCash?
Driver’s License. UMID. Philhealth ID. Philippine Postal ID. Passport. SSS ID. PRC ID. Voter’s ID.