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Transactions that were already cleared by Visa, Mastercard, or JCB, and that PayMaya has already settled to the merchant, can be refunded. You can process void and refunds via the Maya Business Manager. Please check with your Sales or Account Manager to enable this feature.
How do I delete my Maya account?
(+632) 8845-77-88. Toll Free: 1800-1084-57788. Dial *788 using your SMART mobile number.
How do I report a transaction on PayMaya?
In that case, please call our customer service hotline at (+632)8845-7788, or toll-free *788 using a SMART mobile number, from Monday to Sunday, 7:00 AM to 7:00 PM for further assistance and to avoid further deductions on your account.
How does Maya pay work?
Tap PAY BILLS (bottom center). Choose the biller you want to pay from the list. Enter the bill or account details, plus the amount you want to pay. Verify your payment details, then tap PAY. Wait for a confirmation of your purchase via app notification/SMS from PayMaya.
How do I cancel a PayMaya payment Related Questions
How do I stop a payment process?
Contact your bank. The quickest way to set a stop payment order in motion is to call your bank directly, although you may be able to make a request online or in writing. Some banks may require you to complete a stop payment request form to start the process.
How do I stop a payment procedure?
To stop payment on a check, go to a bank branch or contact the bank by phone and speak to a human being, not a recording. Request a Stop Payment Order. Make sure to report the check number, the amount, the recipient’s name, and the date on the check. Follow up in writing.
How do I remove a credit card from Maya app?
It’s as easy as tapping More (iOS) / Menu (Android) then My Cards, selecting the card you want to block, then tapping Block Card. Remember: Once you block a card, it can never be re-linked to your or any other Maya app.
How do I unlink my bank account in Maya?
From the list linked account, select BPI account. Tap the three dots (…) in-line with the BPI account you want to remove and select Unlink account button. To confirm the unlink request, tap Unlink button. You have successfully unlinked your BPI account from Maya.
How do I cancel my Maya credit?
To cancel your policy, you may either send an email to service@pioneer.com.ph or call (632) 7750 5433 to know more about the cancellation requirements.
How do I contact PayMaya customer service?
You may call the PayMaya customer service hotline at (632) 845 7788, toll-free 1 800 10 845 7788, or *788 using your Smart mobile phone number. You may also email them at support@paymaya.com.
How do I report a scammer to PayMaya?
PayMaya – Reports can be sent if the user sees unusual activity related to their PayMaya account. That report can be given to the Customer Support team at support@paymaya.com.
Can I get my money back from PayMaya?
Does PayMaya refund money? Yes, it will be credited back to your Maya account. The merchant will be the one to process the refund and settle the amount with Maya. Standard refund processes and timeframes may apply.
Can I register PayMaya outside Philippines?
Having a PayMaya account wherever you are in the world can empower Filipinos overseas and help them stay connected with their loved ones in the Philippines,” PayMaya founder and CEO Orlando Vea said.
Is Maya payment safe?
Maya uses QR codes and Visa, which are both secure ways to pay.
Can Maya receive money from abroad?
Yes, Maya can receive money from abroad, but not directly. To receive money from abroad with Maya, your sender must use a third-party money transfer service like Remitly, WorldRemit, Wise, or Skrill to make a remittance.
How do I stop a payment on an online transaction?
You may be able to cancel a pending credit or debit card transaction by contacting the merchant and asking them to cancel the sale. But the timing is important. Reaching the seller in the day or two before a pending charge posts to your account balance or before the item ships can help smooth the path.
Can you cancel a payment that has been processed?
The issuer cannot cancel or alter the transaction until it’s been finalized. If you need to cancel the transaction before then, you’ll have to contact the merchant who placed the charge. You can ask them to contact your card issuer and reverse the transaction depending on the situation.
How do I unlink my debit card from PayMaya?
Sign in your PayMaya app. Tap “More” (for iOS) or “Menu” (for Android) Tap “My Cards” Tap a card and tap “Reset PIN”, or choose the lost card and tap “Block Card”
How do I remove a card from my payment method?
Open the Google Play app . At the top right, tap the profile icon. Tap Payments & subscriptions Payment methods More. Payment settings. If asked, sign in to Google Pay. Under the payment method you want to remove, tap Remove.
How do I disable my bank account?
Cancel your bank account. Many financial institutions allow you to do this online, but it could require a phone call to customer service or a visit to a local bank branch. Some banks and credit unions may require you to fill out an account closure request form or submit a written request.