UPDATE: Our official support channel is now the GCash Help Center at help.gcash.com. Submit a ticket there and we’ll help you with your concerns! Did you know that aside from 2882, you can also send us a chat at GCash Care?
How do I report a problem with GCash?
GCash Help Center You can search articles using the search bar or navigate through the sections which showcase different GCash features and services. If the article indicates that you will need a support agent’s assistance for your concern, scroll to the end of the article and click the Submit a Ticket button.
How can I cancel my GCash ticket?
STEP 1: On your GCash homepage, tap Send. STEP 2: Tap Request Money. STEP 4: Tap Delete. STEP 5: Tap Proceed.
How to send a ticket to GCash?
To submit a ticket, tap ‘Submit a Ticket’ and enter your email address, GCash-registered Full Name, and mobile number.
How do I contact GCash 2882 Related Questions
What is the number of GCash International customer service?
If you believe that an Unauthorized Transaction has occurred in your account, immediately call our customer care hotline (2882), or submit a ticket in our GCash Help Center.
Can I get my money back from GCash?
Please coordinate with the store or merchant regarding their refund policy. If they allow refunds, they can reach out to GCash to facilitate your refund. Likewise, you can also opt to escalate the refund to GCash by submitting a ticket.
Where can I complain to GCash by email?
In the ‚ÄúConcern Category,‚Äù choose ‚ÄúMy GCash Account,‚Äù then tap ‚ÄúI want to report an account involved with fraudulent activity.‚Äù 2. Under ‚ÄúExplain your concern,‚Äù indicate the following: Email address, phone number, and/or profile of the sender.
How can I recover my GCash account without authentication code?
STEP 1: Go to the GCash Help Center to file a ticket. STEP 2: Select MPIN as the concern category. STEP 3: In the explain your concern field, enter the reason for your MPIN Reset Request.
Why is GCash not responding?
Ensure that your GCash App is up to date. Check if the GCash App is undergoing system maintenance. Restart the GCash App. Clear App Cache.
How do I recover money sent to the wrong number?
By any chance, if you have wrongly transferred the payment to the beneficiary whom you don’t know, immediately request your bank to look into the matter for transaction reversal. While the bank cannot reverse the amount that has been transferred, you can always file a written complaint with the bank.
How many days will it take to get my money back from GCash?
It’s possible that the ATM doesn’t have any available funds on-hand or that there was an error in the system. GCash will be able to return your money in 1-2 business days after the incident and this should reflect accordingly on your balance.
Can I get my money back from GCash if I get scammed?
Can you get your money back? While it may be a long shot, it’s possible that GCash can return your money back‚Äìprovided that 1) you immediately reported the scam to them and to PNP and that 2) the scammer did not act fast enough to transfer the stolen funds to another account.
Can you send GCash internationally?
GCash is available overseas for Fully Verified users. Please see the table below for the list of services available for Philippine-issued and Non-Philippine issued SIM while overseas.
Can someone send me money through GCash from abroad?
Yes, GCash does have international functions. You may send money from abroad to your mobile GCash account. You can do so with GCash’s remittance partners, which we walk through below.
How do I claim GCash International?
Note: Cashing in overseas is for Fully Verified users. STEP 1: On your GCash App, tap Cash In. STEP 2: Tap View All. STEP 4: Follow the instructions from your selected bank. Note: Please make sure you are on International Roaming with your telco provider for GCash to be able to receive your OTP.
Is GCash working in USA?
Yes, you can use GCash overseas as long as you are a Filipino national and have a Filipino phone number.
How can I talk to a Globe customer service?
How can I report issues on my account to Globe customer service? You may report your concerns through the GlobeOne app’s Help Center section. You may also opt to dial 211 using your Globe mobile, 808 using TM, or 027730-1000 using a landline for free, and our Globe Digital Assistant will be glad to help you.
Does money on GCash expire?
GCash Wallets that remain inactive for six (6) months and with zero balance shall be automatically deactivated without further notice. To know more about GCash fees, please visit our Help Center here.
Why is GCash suspended?
Your account might have been compromised which may have caused its suspension. This is to ensure that no suspicious or unauthorized transactions may occur in your account.
Can GCash be deactivated?
When you request for account deletion, your account will first be tagged as inactive. Once your account is tagged as inactive, an error prompt to contact GCash Support will be displayed on your Login Screen and you will no longer be able to log in.