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You may call the PayMaya customer service hotline at (632) 845 7788, toll-free 1 800 10 845 7788, or *788 using your Smart mobile phone number. You may also email them at support@paymaya.com.
Where do I report my PayMaya account?
You may also report these incidents to the PNP Anti-Crime Group (PNP-ACG) through www.pnpacg.ph or hotline number at (02) 8723-0401 local 5313.
How do I report a PayMaya transaction not received?
If no reversal is received within two (2) business days, please call our hotline (02) 8-845-7788, or toll-free *788 using a Smart mobile number to report the incident.
Can you use PayMaya internationally?
It is a handy option as you can use it in shops that accept debit and credit card payments or even withdraw cash locally or abroad. Both virtual and physical cards are accessible on the mobile app so that you can view all your transactions online. There are different ways to add money to a Paymaya account.
How do I contact PayMaya customer support Related Questions
How do I get my money back from PayMaya?
Log in to your account. Import a document. Edit Purchase dispute form paymaya. Get the Purchase dispute form paymaya completed.
Can PayMaya receive refund?
For PayMaya e-wallet, crediting is real-time. For other e-wallet accounts (GCash, ShopeePay, Alipay, and WeChat), your refund will appear 3-5 business days after your provider process for crediting in your account.
Where is PayMaya office located?
PayMaya is headquartered in Mandaluyong, 1550 Sheridan, Philippines, and has 1 office location.
What to do if you got scammed on PayMaya?
PayMaya – Reports can be sent if the user sees unusual activity related to their PayMaya account. That report can be given to the Customer Support team at support@paymaya.com.
What happened to PayMaya now?
PayMaya is now Maya, which is powered by the country’s only end-to-end digital payments company PayMaya Philippines, Inc. and enhanced by Maya Bank for digital banking services. This means that Filipinos will experience both payments and digital bank in all-in-one money platform.
What happens if money is transferred but not received?
What happens if money is transferred but not received? If money is transferred but not received, the sender should contact the bank or service used to initiate the transfer to track the transaction. They can also contact the recipient’s bank to inquire if the funds have been received.
What to do if transaction is done but not received?
Your first step should be to call the bank’s 24-hour customer service helpline. After making a note of your issue and recording your transaction reference number, the executive will register your complaint and will issue you a complaint tracking number. The matter is then investigated.
How do I complain about a failed transaction?
Therefore, if you have a complaint against your bank, you must first report the complaint at the bank/branch where the issue originated and then allow two weeks (it might be less in some banks) for the issue to be resolved.
Can people in the US use PayMaya?
“We are glad to offer yet another convenient way for PayMaya account holders across the country to quickly and conveniently receive funds from their loved ones in the United States through our partnership with MoneyGram and Visa.
Is PayMaya available in US?
PayMaya has recently partnered with MoneyGram to allow OFWs based in the US to send their cash remittances to their loved ones via PayMaya. OFWs who are in the United States may use the MoneyGram’s website or mobile app and send money to their families with PayMaya Visa account.
Can PayMaya receive money from USA?
While PayMaya only allows transactions within the Philippines, Remitly users can easily use the Remitly app to transfer money into a PayMaya account from abroad.
Is your money safe on PayMaya?
As PayMaya and GCash are mobile wallets regulated by the Bangko Sentral ng Pilipinas, they’re bound by a stringent agreement to ensure secure transactions for their customers.
How do I cancel a transaction in Maya?
1. From the terminal’s menu, tap the VOID option. 2. Select the transaction to be cancelled.
What are the disadvantages of PayMaya?
But there are disadvantages. It is impossible to stop payment or reverse charges once done via GCash or PayMaya. If you key in one wrong number of the intended recipient, then that’s goodbye to your money.
How long does it take to get a refund from Maya?
How long will it take to process the refund I requested for a Maya QR or Maya Terminal transaction? Refund requests will be processed within 5 business days upon submission of a completely filled-out refund form endorsed by the merchant’s authorized representative.
How much money can PayMaya hold?
The maximum allowed amount is Php 50,000 and Php 100,000 for upgraded accounts.