STEP 1: File a ticket in the Help Center. STEP 3: Input your GCash-registered full name. STEP 4: Input your GCash-registered mobile phone number. STEP 5: Select Load > I haven’t received my load as your concern category.
What to do if GCash is not working?
Check your Internet connection. Restart the GCash App. Clear app cache. Ensure that your GCash App is updated.
How can I buy load using GCash update?
Via the GCash App. Note: Convenience fees may apply. Via *143# Only available for Globe/TM users that don’t have the GCash App but has a GCash account. Users may also use this method to buy load if they have slow network connection.
How can I contact GCash customer service?
If you believe that an Unauthorized Transaction has occurred in your account, immediately call our customer care hotline (2882), or submit a ticket in our GCash Help Center. Our customer care agents will guide you in filing for your dispute.
How do I report a GCash load problem Related Questions
Why is GCash suspended?
Your account might have been compromised which may have caused its suspension. This is to ensure that no suspicious or unauthorized transactions may occur in your account.
What is the maximum load for GCash?
GCash consolidates multiple accounts (that are identified to have one user) into one wallet. For example, if you have a fully verified Account, it should have an accumulated wallet limit of P100,000.
Can you load GCash with debit card?
Currently, you can only link to GCash the following Mastercard/Visa Debit Cards issued locally by banks: Credit cards, prepaid and/or reloadable cards (including the GCash Mastercard), and debit cards issued internationally cannot be enrolled in the GCash App.
How to use GCash International?
Note: Cashing in overseas is for Fully Verified users. STEP 1: On your GCash App, tap Cash In. STEP 2: Tap View All. STEP 4: Follow the instructions from your selected bank. Note: Please make sure you are on International Roaming with your telco provider for GCash to be able to receive your OTP.
Is GCash offline now?
GCash Services are now restored. You may have experienced problems using the GCash App earlier.
Is GCash working in other country?
GCash is available overseas for Fully Verified users. Please see the table below for the list of services available for Philippine-issued and Non-Philippine issued SIM while overseas.
Is GCash available right now?
GCash Service Advisories ‚Äì GCash Help Center. Bank Transfer for BPI/BPI Family Savings via Instapay, and Payments via Scan To Pay in the GCash App are currently unavailable. Our partners are working to restore services as soon as possible.
How can I buy load without GCash app?
How to Buy Load via *143# If you are a Globe/TM user that doesn’t have the GCash App but has a GCash account or if you have a slow network connection, you can buy mobile load via *143# using your iOS device or Android device.
How do I load GCash on my Iphone?
STEP 1: Dial *143# on your iOS device. STEP 2: Select 9 for GCash, then tap Reply. STEP 3: Select 7 for Buy Load, then tap Reply. STEP 4: Select the mobile network that you wish to buy load from, then tap Reply. STEP 6: Enter the load denomination/promo you want to purchase, then tap Reply.
How to load prepaid Globe from GCash?
Open the GCash app and enter your PIN. Select Buy Load and enter your 11-digit prepaid Wi-Fi number. Select Broadband to view the Prepaid Wi-Fi promos available. Select your desired promo and press the Confirm button to start browsing.
Can I reset my GCash account?
If you did not set up your security questions and you are not a fully verified user, you will need to file a ticket to reset your MPIN and recover your account. Here are some tips on how to properly file a ticket: STEP 1: Go to the GCash Help Center to file a ticket.
Where can I complain to GCash by email?
In the ‚ÄúConcern Category,‚Äù choose ‚ÄúMy GCash Account,‚Äù then tap ‚ÄúI want to report an account involved with fraudulent activity.‚Äù 2. Under ‚ÄúExplain your concern,‚Äù indicate the following: Email address, phone number, and/or profile of the sender.
Can I get my money back from GCash?
Please coordinate with the store or merchant regarding their refund policy. If they allow refunds, they can reach out to GCash to facilitate your refund. Likewise, you can also opt to escalate the refund to GCash by submitting a ticket.
Is GCash still working outside the Philippines?
GCash will be available in other countries, such as the United States, Japan, Australia and Italy. Last February, the Bangko Sentral ng Pilipinas approved the beta launch of GCash Overseas. The service allows users in Japan, Australia and Italy to sign up with the mobile wallet without the need for a Philippine SIM.
How do I know if my GCash account is deactivated?
When you request for account deletion, your account will first be tagged as inactive. Once your account is tagged as inactive, an error prompt to contact GCash Support will be displayed on your Login Screen and you will no longer be able to log in.
Is GCash closing?
MANILA, Philippines ‚Äî Mobile wallet giant GCash is not shutting its doors completely to a possible venture into digital banking, following its closest competitor’s recent foray into that space. ‚ÄúWe’re not closing our doors but right now our current form is working.