The Ultimate Guide to Recovering Forgotten SSS Passwords, User IDs, and Email Addresses

Do you get an “invalid user ID/password” error message when you enter your SSS user ID and password? Have you actually forgotten your login credentials for your My.SSS account? You’ve lost or forgotten your registered email address, so you can’t reset your SSS password?

You have come to the right place! You can use this article to recover a lost or forgotten SSS user ID, password, or email address.

1. SS number is invalid. What does this actually mean by that and what should I do?

2. My SSS number is gone. Could you then please tell me how I can recover it?

The steps to recover SSS User IDs and Passwords if they are lost or forgotten.

I forgot my SSS login credentials

Check to see if the My.SSS portal is being updated before continuing. If you are having difficulty gaining access, try again later. If you can’t remember your SSS password or have lost it, follow the steps below.

1. Go to the official SSS website.

You can then either click the MEMBER portal (if you are an SSS member) or the EMPLOYER portal (if you are an employer).

2. Forgot your username or password? Click here.There is a link called “My.SSS” on the portal.

Here’s how to recover your forgotten SSH password 1

Just below the captcha box is a link for member login.

3. Your CRN or SSS number (for member accounts) or Employer/HR number (for employer accounts).

Please help me recover my password and user ID for my SSS

Your Unified Multi-Purpose ID (UMID) has a CRN located above your photo. In contrast, your SSS number is the permanent number you use in your regular SSS transactions. It is also possible to obtain this number by checking the E-1 form you used to register with the Social Security Administration.

You will then have the option of actually recovering your login credentials if you are an SSS member. You can choose “My registered email address” or “Security Questions”.

If you still have actually access to the email address you used when you created your SSS account, select the first option. You will be asked to encode your CRN or SSS number as well as the captcha that will appear on your screen. Your email address will be sent a link to reset your password once you have been verified.

You can select “Security Questions” instead if you have forgotten your email address or do not have access to it. In addition to entering your CRN or SSS number, you will have to answer two security questions. For the sake of account retrieval if they’ve lost or forgotten their login credentials, members are required to then set up and provide answers to two security questions. My security questions are as follows:

Which city or town did you first work in?

When were you in Grade 1? What was your teacher’s last name?

Please note that you can only access your SSS account while you have access to it.

After you’ve answered correctly, click the captcha box. Your login credentials will then be displayed.

If you’re an employer, neither of these options are available. It will only ask for your HR number and captcha instead.  

4. You will receive a password reset link from the SSS in your email.

To determine if the message is in the SPAM folder, check your inbox.

5. Make a new password.

When you click password reset link sent to you, you’ll be directed to a page where you’ll input your new account password and your user ID.

Follow these great guidelines when creating a new password:

Eight to twenty alphanumeric characters are required.

You must start with an alphabetical character.

Please do not include special characters such like underscore, comma, asterisk, etc.

Identical to your username but must not be the same.

The system will then ask for the User ID of the branch you are resetting the password for if the employer has more than one branch.

After you’ve completed the form, click Submit.

Using your temporary password and the user ID you previously registered, log into your My.SSS account. If you haven’t changed your password yet, do so immediately. So that you won’t have to re-enter your password every time, make sure to retain a copy of your new password.