What To Do When You Have No Access To SSS Registered Email

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I need to reset my SSS User ID and Password, but I no longer remember or have access to my email address. How should I proceed?

It’s fairly easy to retrieve your SSS user ID/password if you still have access to the email address you then used when you registered your account, as demonstrated in the previous guide.


If you also lose or forget your registered email address, the problem becomes even more complicated. If you don’t have any way to receive the SSS password reset link, you can’t access your SSS online account right away.


Fortunately, there is a solution. It doesn’t matter if you’re having difficulties with SSS registration or accessing your account, SSS offers the same troubleshooting advice.


In summary, there are four (4) ways to recover your email address and subsequently reset your SSS user ID/password.

  1. You can reach Member Electronic Services at SSS.

You must contact the SSS Member Electronic Services Department if you cannot recall the email you used to register your SSS account despite doing everything in your power to remember it.

You can reach them at (02) 920-6401 local 5971 / 5966 / 6449 / 5240 / 6092 / 5968.

  1. Send an email to inquire.


It is likely that even if you call them, you will need to provide more details than they need, so I suggest that you email instead.


Email onlineserviceassistance@sss.gov.ph with the subject “Assistance in recovering your lost or forgotten email address”.


In your email, please do include the following information:


The specifics of your concern (in this case, your forgotten/lost email address and the efforts you have made to recover it to no avail).

Please complete the following fields:

The SSS number is 10 digits

An error message screenshot, if applicable

A scanned image of your UMID card or 2 valid IDs.

  1. Comment on the official SSS Facebook page.

The SSS Facebook admins are surprisingly responsive (they usually respond to comments within an hour or a day), so this is a great way to get in touch with them. It would be more advisable, however, to do this only to follow up on the concern that you already addressed via email (see the previous section), due to the large volume of people leaving comments on Facebook.


Include your email address and the date you sent your email inquiry/request.

  1. Visit a Social Security office near you.

Lastly, you can always visit your nearest SSS branch and ask for assistance in retrieving your SSS online account credentials.