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You may try re-entering your reference number again after 24 hours. Please ensure that there are no errors or mistypes to avoid being locked out. If you are still experiencing errors with claiming your remittance, Submit a Ticket, with your concern details for our GCash Support representative to assist you.
Can I reset my GCash account?
If you did not set up your security questions and you are not a fully verified user, you will need to file a ticket to reset your MPIN and recover your account. Here are some tips on how to properly file a ticket: STEP 1: Go to the GCash Help Center to file a ticket.
How do I log into my GCash account again?
STEP 1: On your GCash App, tap Change Number on the Login Screen. STEP 2: Enter your GCash-registered number, then tap Next. STEP 3: Log in with your MPIN.
Why was my GCash card locked?
Your account might have been compromised which may have caused its suspension. This is to ensure that no suspicious or unauthorized transactions may occur in your account.
What do I do if my GCash account is locked Related Questions
Can I verify my GCash account again?
You may retry your verification after 24 hours. Note: View these articles to Get fully verified if you are a Minor. Get fully verified if you are a Foreign National.
What happens to GCash if SIM is deactivated?
However, in line with the Sim Registration Act, you are required to register your SIM with your own telco provider before July 25, 2023. Otherwise, your SIM will be deactivated. If this happens, you will need to relink your old GCash account to a new Fully-Verified GCash account using a registered SIM.
Can I make another GCash account using the same ID?
You can only have one GCash wallet per mobile number. However, you can have up to five different GCash wallets or mobile numbers registered to GCash. The transaction limits will apply across all accounts. Was this article helpful?
How do I know if my GCash account is deactivated?
When you request for account deletion, your account will first be tagged as inactive. Once your account is tagged as inactive, an error prompt to contact GCash Support will be displayed on your Login Screen and you will no longer be able to log in.
Why is my GCash account disabled?
Outstanding GCredit dues past your due date may deactivate your account. Settle your outstanding GCredit dues within 3 months to reactivate your account.
Where can I call GCash customer service?
If you believe that an Unauthorized Transaction has occurred in your account, immediately call our customer care hotline (2882), or submit a ticket in our GCash Help Center. Our customer care agents will guide you in filing for your dispute.
How do I connect to GCash customer service?
Call 2882 (GCash official customer service hotline number) If you encounter an urgent issue with your GCash account or transactions, you can easily contact their customer service or care agent by calling their official hotline number–2882.
Can I transfer my GCash account to another account?
You may request for a transfer of ownership of your GCash account through the Help Center. Also, before requesting for transfer of ownership, we would like to remind you that we have some features that we cannot transfer to the new owner.
Why is my GCash account on hold?
Your GCash account was put on hold due to a routine verification. This is in accordance with GCash’s Terms and Conditions.
Can you reactivate a deactivated GCash card?
To reactivate your GCash Mastercard, submit a ticket and provide the following information: Email address linked to your GCash account. Your full name registered with GCash. Mobile number registered with GCash.
Can I receive money through GCash from abroad?
Can GCash receive money from abroad? Yes, GCash can receive money through Remitly, Skrill, MoneyGram, and Western Union. What are GCash’s international remittance partners? Remitly, Skrill, MoneyGram, and Western Union are GCash’s international remittance partners.
Can I use my GCash without verification?
While unverified GCash users can use the app for basic payment and cash-in, verification is required to unlock the mobile wallet’s full suite of services. You might think you can get by with a basic account, but only verified accounts can cash-in online, send money to GCash users, and invest, among other things.
What IDs can be used to verify GCash?
Driver’s License. UMID. Philhealth ID. Philippine Postal ID. Passport. SSS ID. PRC ID. Voter’s ID.
How can I get GCash authentication code through email?
STEP 2: Tap on your name beside the profile picture. STEP 3: Tap the pencil button beside your email address. STEP 4: A 6-digit authentication code will be sent via SMS. STEP 5: Update your email address, then tap Submit.
Can I register GCash with international number?
GCash Overseas allows Filipinos abroad to sign up to GCash using an international mobile number. For the GCash Overseas Beta Version, the service is only open/available to the first 1000 users to sign up to the GCash app.
Can I still use GCash if my number is expired?
However, you may create a new account with a new number & request transfer of funds & GCash Lending Services to your new account. If your sim got lost/ stolen/ defective/ expired, we strongly recommend you to contact and request your network service provider to give you a new sim with the same number.