If you believe that an Unauthorized Transaction has occurred in your account, immediately call our customer care hotline (2882), or submit a ticket in our GCash Help Center. Our customer care agents will guide you in filing for your dispute.
What is the GCash hotline Globe number?
You may also opt to dial 211 using your Globe mobile, 808 using TM, or 027730-1000 using a landline for free, and our Globe Digital Assistant will be glad to help you.
Where can I file a complaint against GCash?
UPDATE: Our official support channel is now the GCash Help Center at help.gcash.com. Submit a ticket there and we’ll help you with your concerns!
Can I use GCash using Smart Number?
Yes, All Philippine mobile network users can enjoy all the GCash services, such as Buy Load, Send Money, Pay Bills, and more. All PH network users whether Globe, Smart, SUN, or Talk N Text, must also go through the verification process to enjoy the full range of GCash services.
Where can I contact GCash customer service Related Questions
Can I get my money back from GCash?
Please coordinate with the store or merchant regarding their refund policy. If they allow refunds, they can reach out to GCash to facilitate your refund. Likewise, you can also opt to escalate the refund to GCash by submitting a ticket.
How can I solve my GCash problem?
Restart the GCash App. Clear App Cache. Uninstall and reinstall the GCash App.
How can I reset my GCash account?
You will be sent an Authentication Code. Enter the code sent to your nominated recovery account. Answer the Security Questions and “Submit” to complete. Enter your new MPIN. Please remember your MPIN to be able to access and transact with GCash.
How can I recover my GCash account without authentication code?
STEP 1: Go to the GCash Help Center to file a ticket. STEP 2: Select MPIN as the concern category. STEP 3: In the explain your concern field, enter the reason for your MPIN Reset Request.
Is GCash operated by Globe?
GCash is a Philippine mobile payments service owned by Globe Fintech Innovations, Inc. (doing business as Mynt), and operated by its wholly-owned subsidiary, G-Xchange, Inc.
Where can I complain to GCash by email?
In the ‚ÄúConcern Category,‚Äù choose ‚ÄúMy GCash Account,‚Äù then tap ‚ÄúI want to report an account involved with fraudulent activity.‚Äù 2. Under ‚ÄúExplain your concern,‚Äù indicate the following: Email address, phone number, and/or profile of the sender.
Why is GCash suspended?
Your account might have been compromised which may have caused its suspension. This is to ensure that no suspicious or unauthorized transactions may occur in your account.
Can I get my money back from GCash if I get scammed?
Can you get your money back? While it may be a long shot, it’s possible that GCash can return your money back‚Äìprovided that 1) you immediately reported the scam to them and to PNP and that 2) the scammer did not act fast enough to transfer the stolen funds to another account.
Is GCash hotline free?
Call 2882 (GCash official customer service hotline number) Meaning, this wouldn’t charge any load to every Globe network users and only open from 8:00 AM to 5:00 PM, Mondays to Sundays.
Can I send GCash through text?
Person-to-person money transfer or P2P allows you to send GCASH to any Globe or TM subscriber at the speed of a text message, anytime, anywhere. Just type AMOUNT
Can I use GCash in two phones?
Wallet and Transaction Limits You can only have one GCash wallet per mobile number. However, you can have up to five different GCash wallets or mobile numbers registered to GCash.
How do I recover money sent to the wrong number?
‚ÄúThen you can personally visit the concerned bank and talk to the manager. You may have to produce all proofs and communications regarding the incorrect transaction. The bank manager will then contact the wrong recipient and request that the incorrect credit is re-transferred to you‚Äù, the bank added.
How long does it take for GCash to return money?
It’s possible that the ATM doesn’t have any available funds on-hand or that there was an error in the system. GCash will be able to return your money in 1-2 business days after the incident and this should reflect accordingly on your balance.
Does money on GCash expire?
GCash Wallets that remain inactive for six (6) months and with zero balance shall be automatically deactivated without further notice. To know more about GCash fees, please visit our Help Center here.
How will I know if my GCash is hacked?
Common signs that your account has been compromised are: Your MPIN no longer works. Unauthorized transactions are present in your GCash Transaction History. There are transactions in your linked accounts that you don’t know about.
How do I report a failed GCash transaction?
File a report within 15 days from the date of transaction. Submit a ticket via Help Center or reach out to 2882. How to file a ticket. Fill personal details. Under Concern Category, select ‘My GCash Account’ > I want to report an unauthorized transaction.